Enhanced Expertise, Elevated Sales

Our client grew by expanding its store network but aimed to boost sales in existing locations through targeted initiatives and salesforce development. A key effort was a pilot program for digital camera departments. We executed this project using three key elements.

Market Expansion

Compensation Restructure

We introduced base pay plus commissions to drive digital camera upselling and cross-selling.

Training Development

We recommended training to boost specialists' digital camera knowledge and improve customer support.

Customer Satisfaction

We leveraged feedback and real-time analytics to improve sales and introduce in-store tech.

Our Conclusion

When addressing these areas the client streamlined operations, reduced wait times, and improved customer satisfaction, positioning itself as a leader in service innovation.